SHIPPING & RETURNS

Shipping

Your shipping fees are our shout on all AUS orders over $150 AUD.

All prices are displayed in AUD.

All orders are sent via Australia post.

We attempt to dispatch all orders from our warehouse within 24 hours of being received – excluding Public Holidays and Weekends.

Local Pickup

Pickup is available from our studio in Thornlands Queensland. To avoid any disappointment could you please email us a time frame of when you intend to collect your order as occasionally our studio may need to close during our normal open times.

NATIONAL

Standard Shipping $12.95
Express Post $14.95

INTERNATIONAL

New Zealand $19.95
America $30.00
Rest of the World $40.00

All orders are final. Once placed shipping cannot be cancelled.

You will receive a confirmation email with a tracking number once your package is sent.

It’s All About You Boutique is not responsible for items lost, stolen, or delayed in transit.

It is the customers responsibility to ensure they enter the correct delivery address. If an address is entered incorrectly and as a result delivered to the wrong address, It’s All About You Boutique will not issue a refund or replacement. If you do enter the wrong shipping address, please contact us immediately at admin@itsallaboutyouboutique.com.au so that we can attempt to rectify the issue for you.

Shipping fees do not include local taxes or import/custom duties or any other additional costs for international orders. These are the responsibility of the customer. If you are unsure if any applicable taxes or charges will be associated with you order, we recommend contacting your local customs office. If such charges are applicable to your order and you do not wish to pay them It’s All About You Boutique will not issue a refund or reimbursement for your order.

Returns & Exchanges

We hope you love your purchase from It’s All About You Boutique! We love having you as a customer! By processing your payment through our online store you are agreeing to the following terms and conditions of our return policy so please have a read prior to returning your garments.

Please note we do not offer refunds unless in the highly unlikely event your garment is assessed as faulty. In all other circumstances a STORE CREDIT WITH NO EXPIRY will be issued.

All return policies issued by It’s All About You Boutique are in alignment with Australian Consumer Law.

Returns Policy:

Please note that we do not offer refunds. A refund will only be offered in the unlikely event that a product is faulty. All other returns will be issued with a store credit to the value of the item providing that the item returned meets our strict returns policy guidelines. Your store credit will not have an expiry date. All return postage is at your own expense. We highly recommend returning your items in a trackable satchel with a reputable carrier as It’s All About You Boutique will not accept responsibility for lost or stolen items. If this issue arises all enquiries should be directed to your chosen postal service.

Our returns department has the right to refuse any returned item that does not meet the original condition. In this instance, the returned item WILL NOT be sent back to the consumer

Time frames:

For items within Australia: Items must be returned within 14 days of receiving your delivery
Please allow 3-5 business days for your return to be processed once they have been received. We endeavour to process as soon as possible however please allow 3-5 days at most. Please check tracking to make sure your return has been received prior to contacting our customer care.
You will receive an email notification once your return has been processed with the outcome and if applicable store gift card.
Please check junk mail, sometimes we sneak in there.

Store Credit:

Returned items meeting return policy criteria will be issued a store credit to the value of the returned item. We do not offer exchange.
A store credit cannot be used to cover shipping costs.

Refunds:

Refunds will only be issued in the unlikely event that an item has been assessed and shown to be faulty.
It’s All About You Boutique reserves the right to not issue a refund if the item returned is not shown to be faulty.
Items that have been washed or worn will not be accepted for refunds

Faulty Items:

It’s All About You Boutique packages each item with love prior to it being shipped to you. In the unlikely event that you receive a product that appears faulty, or is not as described when purchased please contact our team as soon as possible at admin@itsallaboutyouboutique.com.au so we can assist you. Please do not discard the original swing tags and packaging.
It is the consumers responsibility to check each item prior to wearing or washing for any faults. Garments that have been worn or washed and then later returned will not be issued a refund.
All faulty items must be returned within 14 days for orders received within Australia. It is the customers responsibility to inspect their items for any faults prior to this time frame lapsing.
Please note there may be slight colour variations in your product due to individual monitor settings. This is not considered a fault.

Sale Items:

Items purchased from our sale section are FINAL SALE. No returns will be accepted for sale items.
No store credit will be offered for sale items so please choose carefully.
Any sale items returned will not be returned to sender

Discount Codes:

Only one discount code can be applied per order
Code cannot be applied once order has been processed
Discount codes cannot be applied in conjunction with any other deals or offers. If you have an existing discount code it is up to you to choose what you would prefer to use.
Site wide sales using discount codes are FINAL SALE unless otherwise mentioned in this policy. No returns will be excepted so please choose carefully.
Discount codes cannot be honoured outside their given time frame.

Quality of returns:

All items returned must be in their original condition with all labels and tags attached to be able to qualify for an exchange or credit note. Items that have been worn will be ineligible for exchange or store credit.
Please take care when trying items on as items that smell of perfume or odours of any kind, are marked/ stained with make up or fake tan will not be accepted for exchange or store credit. These items in a worn or stained condition will be returned to sender.

Wrong size / Change of mind:

We will happily offer a store credit for change of mind or incorrect size provided time frame and all other factors of return policy have been met.
Please note no exchange or store credit will be offered for wrong size / change of mind on sale items.
All original labels and tags must still be attached to the item.
Once your item has been received by us and deemed to meet all return policy factors a store credit will be offered. This will not include shipping charges. Shipping charges will be additional at your expense.

Variations/ Cancellation of orders:

Please take care when processing your order as once it's placed we cannot make any sizing variations or additions to your order. This includes cancellations.

Accessories:

Please inspect accessories / bags upon purchase. There is no exchange / return available for bags and accessories.
Due to hygienic purposes and the current COVID pandemic, we cannot accept returns on any coffee cups, wine glasses and drink bottles.

All returns to be sent to:
It’s All About You Boutique
12 Inkerman Place
Thornlands